Shipping and Returns
1. Delivery terms
(a)The usual delivery delays are the following* :
- France shipping 2-3 working days – 3€ or free over 100€
- Europe shipping 4-10 working days – 6€ or free over 100€
- Outside Europe shipping 8-20 working days – 8€ or free over 100€
(b)For any regular shipment, we use the French post office services, if you want to get your products faster you can choose a DHL shipment:
- France shipping 1 working day – 15€
- Europe shipping 1-2 working days – 30€
- Outside Europe shipping 2-4 days – from 45€ to 60€
*note that it can vary sometimes due to whether conditions, holidays, etc.
(c)We make sure to pack our jewels carefully but if the product got damaged during transport, the customer can send it back to us after notification so we can send him a brand new one.
(d)In case of a delivery outside the European Union, the customer might have to pay customs duties, which vary from country to country.
(e)If the customer does not pick up his package, he will be responsible for the extra cost paid.
(a)The customer has 7 days after receiving the goods to ask for a return. After our instructions, the customer can send us back the piece(s) at his own charge. We can’t accept any return if the customer don’t send us an email before to send the piece back.As soon as we receive the product(s) we will proceed to the refund in 1-3 working days. Note that sales item can’t be return or exchange. Sale product can’t be return or exchange.
3. Limitations of warranty
(a)We are not responsible if a problem occurs after wearing your jewels a long period of time without taking care of them.
(b)We will not proceed to any refund if we notice the jewel has been worn in other purpose of trying it.