SHIPPING & RETURNS

 

1. General information

Resale

We do not authorize purchases on this website for re-sale. To become an official retailer, please email wholesale@justineclenquet.fr. We recommend you to buy product either directly from our website or from our stockists to guarantee the authenticity of your purchase.

 

2. Shipping

2.1. Delivery terms

Due to the current global situation, we are experiencing delays in national &  international deliveries. We are sorry for the inconvenience.

France:

  • Standard mail without signature:
    • 2—5 business days, 3€ or Free shipping over 100€
  • Standard mail with signature:
    • 2—5 business days, 6€ 
  • Express shipping:
    • 1—2 business days, 15€

Europe:

  • Standard mail without signature:
    • 4—10 business days, 6€ or Free shipping over 100€
  • Standard mail with signature:
    • 4—8 business days, 8€ 
  • DHL express: 
    • 1—2 business days, 25€

Worldwide:

  • Standard mail without signature:
    • 8—20 business days, 8€ or Free shipping over 100€
  • Standard mail with signature:
    • 4—15 business days, 10€
  • DHL express: 
    • 2—4 business days, 40—60€

We are not responsible for any duties, taxes, or other fees that may be assessed on international shipments.

Please ensure your delivery address is correct and secure. We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a reshipping fee.

2.2. Track your parcel

You will receive a confirmation email immediately after placing your order to confirm it. When your order has been shipped, you will receive an email from MYDELIVENGO for standard shipping or from DHL for express shipping to track your package. Please contact customercare@justineclenquet.com for any inquiries.

Note: Chinese users who have a ‘@qq.com‘ email address may not receive some email notifications. Please provide us some other reliable email address or contact us via our social media.

 

3. Return

Exchanges and returns are accepted until 7 days after item is received. Customers must contact customercare@justineclenquet.com for a return authorization number prior to return.

3.1. Return conditions
  • Item must be sent back unworn and in its original packaging. Items returned or exchanged without prior notification and original packaging will not be accepted.
  • Our items go through a process of quality control checks. Even then, it can still happen that you receive a damaged item due to transportation. 
    • Contact customercare@justineclenquet.com with a photo of the faulty item. If we find any imperfection that was not mentioned, the items will not be able to give a refund.
    • To send your items back, please use a traceable or insured method.
3.2. Limits
  • Sale or custom items are non returnable or eligible for exchange. 
  • The customer is responsible for all shipping costs involved in the returning of the item. 
  • Shipping costs paid by customer will not be refunded. Taxes or duties on international shipments are non-refundable.
  • We are not responsible for problems occurred after wearing your items without taking care of them.