Terms & Conditions


Agreement to terms

These Terms & Conditions constitute a legally binding agreement made between you and Justine Clenquet, concerning your access to and use of justineclenquet.com as well as any other media form related, linked, or otherwise connected thereto. You agree that by accessing the site, you have read, understood, and agree to be bound by all of these Terms & Conditions.


1. Products

1.1. Jewelry

We are selling fashion jewelry, made of brass dipped in palladium, and brass dipped in pale gold 24k. We also work with sterling silver and Swarovski elements. Our products are designed and handcrafted in our French workshop.

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products.

All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason.

1.2. Jewelry care

To take care of your jewelry, you should:

  • Avoid exposure to cosmetics, perfumes, lotions, and hairspray. These products can damage your jewelry.
  • Remove your jewelry before exercising, bathing, or sleeping.
  • Store in a dry place. Also, it is best to store your items separately from other jewelry.
  • Gently clean your jewelry with a clean and soft cloth. Refrain from exposing your items to abrasives, solvents, or cleaning compounds.

The materials can naturally tarnish over time.

1.3. Shoes

We are selling shoes, made of leather, patent leather, and synthetic glitters. We also use Swarovski elements for the shoe buckles. Our shoes are designed in France and handcrafted in Portugal.

1.4. Shoe care

1.4.1. Leather shoe care

To take care of your shoes, you should:

  • Brush your shoes with a clean brush to remove superficial dust and clean your shoes with a soft damp cloth. Do not wet your shoes.
  • Hydrate your shoes after cleaning them. We recommend using a nourishing cream. Apply with a clean cloth in circular motions, brush gently to remove any excess cream and let the shoes dry.
  • Avoid contact with chemicals as this may cause some color to leak or transfer onto the shoes.
  • Store in a dry place.

1.4.2. Synthetic shoe care

To take care of your shoes, you should:

  • Avoid applying any creams or chemicals.
  • Use a soft damp cloth to wipe clean. 
  • Store in a dry place.
  • Avoid drying shoes in direct sunlight as this may damage the shoes. 


2. Prices

All our prices are in Euro and include French VAT (20%). Shipping costs are not included in prices. Prices for all products are subject to change.


3. Payments

We use 3D Secure gateway on checkout to prevent fraud. We accept payment by credit card via MasterCard, VISA, etc.

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the website. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.


4. Intellectual property rights

The website is our proprietary property and all source code, databases, functionality, website designs, audio, video, text, photographs, and graphics on the website contained therein are owned or controlled by us. No part of the site may be copied, reproduced, distributed, sold, licensed, or exploited for any commercial purpose whatsoever, without our permission.


5. Information on the website

The information is provided by us for guidance only. It strives to ensure that the information is as accurate and as up-to-date as possible. However, we do not provide any warranty concerning the accuracy, detail, or the up-to-date or comprehensive nature of this information.

There may be information on the website that contains typographical errors, inaccuracies, or omissions—including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the website at any time, without prior notice.


6. Governing Law

These conditions are governed by French law and shall be interpreted according to it, falling within the exclusive jurisdiction of the French courts.


7. Contact us

To resolve a complaint regarding the website or to receive further information regarding the use of the website, please contact us at hello@justineclenquet.com.